What
services does TechSantosh offer? What kind of projects have you
worked on?
The services we offer, our portfolio, our testimonials will tell
you more
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A few things that you need to watch out for are requirements
document, a development methodology, clear and excellent
communication channels and the ability to understand and think ahead
of a business model.
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It depends on a number of factors - such as the number of pages and
the comprehensiveness and complexity of the pages. Simple pages
containing text and photos are easier to build than pages involving
special features and special effects and design elements. Also
development costs can be reduced by proper definition work up front.
Our business model enables us to deliver high end sites at a cost
significantly lower than our competition. After an initial
consultation session, we are able to give you some estimates for
design and development.
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Can
you make minor changes to the website that was created by someone
else?
Yes, in most cases. Our team has a wide range of experience using a
wide range of software and services. Unless your website uses some
obscure software or non-standard features, we can certainly take
over the maintenance of the site. In any case, we will be happy to
look at your site at no cost to you and give you an assessment.
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What
if I'm not satisfied with the way the project is going?
The Client can reach at top management immediately through e-mail
and instant messengers, such as Yahoo Messenger, MSN Messenger and
Phone.
The most common complaints in our industry are that the project is
running overtime, or that the developer is resisting suggestions
that could improve the product.
Ideally, all features are defined before the contract is signed. The
problem is that often nobody, not even the Client, knows everything
what should be in a system until the testing of the new features
begins. Our process makes it easy to incorporate new ideas into the
design as we go. Our goal is a collaborative relationship, based
upon long-term understanding of mutual gain.
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Do
programmers write code in their native language?
No all code are written in British English. Our development team
members are very strong in English communication skills.
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Is
the code documented?
A project is not deemed complete until proper documentation is
provided. We believe it is our professional responsibility to
provide well-documented code. It also helps us in future projects to
enhance functionality if and when the Client requires it.
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What
warranty does TechSantosh offer on its work?
We fix any defects which you bring to our attention within 90 days
of project completion. We don't expect you to pay for our mistakes.
Defect management is one of our biggest priorities. We expect the
number of defects to fall off as the project approaches completion.
If this is not happening, we will know about it after just a few
weeks and take appropriate action.
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Do
you sign non-disclosure agreements?
Sometimes our clients ask us not to disclose any information about
the project we are involved in or to keep the ownership for the
developed software to themselves. To meet these requirements we sign
and send non-disclosure agreement by fax, e-mail or by mail, and
pass to the client all the rights on the software developed by us.
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Can
the economy of India or political events prevent you to deliver my
project in time?
The events must be very significant for us to stop working, like a
major earthquake or any other natural disaster.
Clients and our business are important for us. There are projects
deadlines which we have to keep in any situation. However, it
doesn't mean that we don't care what happens in our country - each
employee has free time and can spend it on what he thinks is the
best.
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How
can I control the work on my project?
We keep in touch with the clients through e-mail and instant
messengers, such as Yahoo Messenger, MSN Messenger. Yes we use
Online Project Management Tool Base Camp (basecamphq.com) where you
can find daily update of your project. We also mail you about the
amount of work that has been completed and intermediate results, as
well as discuss changes and proposals.
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How
can we cooperate with you?
Just send us an email with any questions that might be interesting
or not clear to you. Or, if everything is clear and you wish to work
with us, send us:
Info.TechSantosh@Gmail.com
Short description of your needs, probably a concept or specification
of your project description of the deadlines, if any We will analyze
your request and, in turn, send you.
Our proposal concerning the technical part of the project (tools,
methods, solutions we are able to come up with as a result of
brainstorming) time and cost estimates for the project
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India is located Southern Asia, bordering the Arabian Sea and the
Bay of Bengal, between Burma and Pakistan.
We are located in Chennai, the financial capital of the state of
Tamil Nadu. This city is the considered as IT Hub of the south.
Our time zone is +5.5 GMT.
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Security
issues are a priority for my company. How does TechSantosh address
these issues?
We follow a tri-level approach to security. Our security services
cover end-to-end support for physical, data, and network security
including: design and engineering services, monitoring services,
security administration, and auditing services. Our approach is
focused on ensuring that all systems and applications operate in a
safe and reliable environment.
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What
happens once TechSantosh's task/project is completed?
We takes pride in its ability to get the job done and to fulfill a
client's expectations. Part of our contractual agreement with our
clients is our guarantee against the workmanship completed. We offer
on-going support programs to clients so they can focus their
attention on managing their business.
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What
methods do you follow in design and development?
What
are your terms of payment?
There are two payment options depending on size of budget and time
schedule. For smaller projects there is an initial payment of 50% of
the total cost of the estimate is required upon contracting with us,
with the remainder due upon completion of the project. For larger
more complex projects we will devise a payment method plan over the
projected time schedule.
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How
much will a project cost?
All charges will be quoted prior to job acceptance. We will give you
an estimated budget size or breakdown of costs in a fully written
proposal. However, to help small businesses, freelancers,
self-employed to have an effective web presence, we have structured
our pricing to suit their budget needs.
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How
long does a project take?
Flexibility is our strength. With adequate information, we can
expedite your job request to meet your needs
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Can
you do rush jobs?
Determined by the complexity of the project and specified delivery
date, we will do our best to meet any requirements set by the
client.
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How
will I receive my project once it's completed?
Once project is completed or approved on our testing server our team
will deploy on your live server with in depth testing. Yes there is
no charge for deployment.
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Who
owns the copyright?
Once you have made final payment for work done by TechSantosh, it
belongs to you, and we no longer own any entitlement to it. The only
thing we ask is if we can use it in our portfolio.
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What
kind of guarantee do you offer?
We offer a 100% satisfaction guarantee. From the time we complete
your project and forward it for your approval, you have 90 days for
any mistake and to make minor content or cosmetic changes. As
referral is a large part of our business, we want to be sure you are
completely satisfied with your project. If you have any other
questions please do not hesitate to
contact us.
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